FREE EXPRESS POSTAGE within Australia
All goods purchased on Donswim.com.au will be dispatched within 1-3 working days and will receive a tracking number sent upon dispatch to the order email address.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company or Australia Post.
Should no-one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Donswim is unable to amend delivery location or redirect parcel.
Return or Exchange Requirements
Donswim Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on donswim.com.au, you are entitled to an exchange or refund within 14 days of receipt should it meet the below requirements:
Postage of Exchange or Refund
Donswim does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Donswim representative.
Please direct all return or exchange packages to:
NEED ADDRESS DETAILS
Refunds will be processed in the same method as the original payment within 5 business days of Donswim receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Donswim cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements
Donswim offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Donswim Representative. Should a refund be requested for the exchanged item, Donswim is happy to process a refund, should it meet the Returns Policy requirements.