DELIVERY & RETURNS

DELIVERY

Postage Charges
FREE EXPRESS POSTAGE within Australia

Delivery Timeframes

All goods purchased on Donswim.com.au will be dispatched within 1-3 working days and will receive a tracking number sent upon dispatch to the order email address.

Please note, rural areas may add an additional day to delivery time frames.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company or Australia Post.

Should no-one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.

Once an order has been dispatched, Donswim is unable to amend delivery location or redirect parcel.

RETURNS AND EXCHANGE POLICY

Return or Exchange Requirements

Donswim Australia is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on donswim.com.au, you are entitled to an exchange or refund within 14 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including  unworn and unwashed.
    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
  • Please include a note in your return parcel explaining your reasons for returning

Postage of Exchange or Refund

Donswim does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Donswim representative.

Delivery Address

Please direct all return or exchange packages to:

Donswim

NEED ADDRESS DETAILS


Refund Payments

Refunds will be processed in the same method as the original payment within 5 business days of Donswim receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.

PLEASE NOTE: Donswim cannot be held accountable for banking institution processing timeframes.


Exchanges or Replacements

Donswim offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.

These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

A limit of 1 exchange per order applies, unless product deemed faulty by a Donswim Representative. Should a refund be requested for the exchanged item, Donswim is happy to process a refund, should it meet the Returns Policy requirements.